Refund policy

Return & Refund Policy

Rifwan Store – Saudi Arabia

At Rifwan Store, we are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The item is unused, unworn, and in its original condition.

  • The item is returned with original packaging, tags, and accessories.

  • The return request is made within 7 days of receiving the order.

  • The product is defective, damaged, or incorrect upon delivery.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items marked as final sale or non-returnable.

  • Personal care items, undergarments, or hygiene-related products.

  • Customized or personalized products.

  • Products damaged due to misuse or improper handling.

3. Return Process

To initiate a return:

  1. Contact our customer support team via email or WhatsApp with your order details.

  2. Provide clear photos (if the item is damaged or incorrect).

  3. Once approved, you will receive return instructions.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Policy

  • Once we receive and inspect the returned item, we will notify you of the approval status.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method.

  • Shipping charges are non-refundable (unless the return is due to our error).

5. Exchange Policy

We only replace items if they are defective, damaged, or incorrect. Exchanges are subject to product availability.

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again.

  • Contact your payment provider, as processing times may vary.

  • If the issue persists, contact our support team.

7. Contact Us

For any questions regarding returns or refunds, please contact us:

Business Name: Rifwan

Business Number: +966 558-496-491

Email: help@rifwan.store

Business Address: Saudi Arabia

Note: Rifwan Store reserves the right to refuse returns that do not meet the above conditions.